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Privacy Policy
This privacy policy applies to the use of http://www.satcoms.us .

We highly value your privacy and make this policy easily available throughout our site to assist you in understanding the handling of information in the course of using this site.

Log Files and Cookies

This website utilizes industry standard analytics packages which gathers limited information on visitors to our website automatically, and stores this anonymous information in server log files. This information may include IP addresses, browser type, basic IP information, referring pages, operating system used and date/time stamps. This information does not identify individual users; it is used only for site administration, as well as for analysis of website usage and trends.

Additionally, cookies may be used to provide easier and faster access to website features such as logins and/or repeat visits. Cookies are very small text files that are stored on personal computers for reference purposes. We do not link the information we store in cookies to any personally identifiable information you have submitted while on our site.

We use both session ID cookies and persistent cookies. A session cookie expires when your browser is closed, and a persistent cookie may stay on your hard drive for an extended period. Session cookies make it easier for you to navigate our site; persistent cookies can perform such activities as storing your password for forums or blogs so you do not have to sign in every time you visit those areas, and/or may be used to enable us to track and target the interests of our users so as to enhance the overall experience of using our site.

We have no access to or administration abilities over any cookies that are used by any advertisers on our site.

Links to Other Websites

This website may contain links to other sites that are not controlled in any way by us. Please be aware of this when you click on any such links; we are not responsible for the privacy practices and/or policies of any website other than our own. Consequently, we strongly suggest that you review the privacy policy of every website you visit, whether or not they are linked to by our own site.

Registration and Use of Personal Information

Registration is not required in order to use or access this website. However, this site may make forums, blogs, message boards or similar available to its users. You may be required to register for these features, particularly if you wish to leave comments or provide articles.

If you do register, and in the process provide us with personally identifiable information, rest assured that any such information you provide will not be shared with any third-party organization except with your express consent. Also, to verify your express consent a double opt-in will be required.

Please note that if you post comments or articles to any forum, blog or message board on this site, any personally identifiable information you provide in those comments or articles may be read, collated and used by anyone viewing them. As such, we are not responsible for personally identifiable information you may choose to make available through these channels.

We also provide visitors to our website the opportunity to opt-in to receive communications from us. In this case, we ask the visitor for his or her email address and name. These communications will include our regular newsletter, product promotions and any other information that we feel may be pertinent to the visitor. You may opt out of receiving any, or all, of these communications by emailing us at ellie@satcoms.us by clicking on the "unsubscribe" link in any email we send to you, by replying to any email we send you and entering the word UNSUBSCRIBE in the subject line, or by visiting this URL, http://www.satcoms.us .

Again, if you provide us with your email address and/or name for the purposes of receiving communications from us, this information will not be shared with any third-party organization except with your express consent through a double opt-in.

Access to Personally Identifiable Information

If your personally identifiable information changes, or if you no longer wish us to possess your information, you may request correction, updating, or deletion of your information by emailing us at http://www.satcoms.us . You may also complete any corrections, updates or deletion requests at http://www.satcoms.us ; you also may make your request by phone or postal mail at the address/phone number indicated at the end of this privacy policy.

Security

We follow accepted industry standards to protect any personal information you have provided to us. However, please be aware that no method of electronic storage can ever be 100% secure. Therefore, as is the case with any organization, we are not in a position to guarantee the absolute security of your information.

You may submit any questions you may have about our security procedures by emailing us at ellie@satcoms.us .

Links to Other Websites

This website may contain links to other sites that are not controlled in any way by us. Please be aware of this when you click on any such links; we are not responsible for the privacy practices and/or policies of any website other than our own. Consequently, we strongly suggest that you review the privacy policy of every website you visit, whether or not they are linked to by our own site.

Legal Disclaimer

We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order or legal process served on our website.

Contact Details

If you have any questions or concerns regarding this privacy policy, or you wish to contact us by phone or postal mail, our contact information is as follows:

ellie@satcoms.us P.O. Box 4453 Thousand Oaks, CA 91359 1-818-991-9794

This privacy policy was last updated on 9-24-2009.

SATCOM Solutions Returns Policy

At SATCOM Solutions we take pride in our quality products and services and we value our relationship with you. If at any time you feel our products do not meet your needs please return the item by following our e-commerce return policy within the applicable 30 day period.

How to Return a Product Purchased from our E-Commerce Site:

  • No e-commerce returns will be accepted without a Return Merchandise Authorization (RMA) Number.
  • A Return Authorization may be requested up to 30 days from the invoice date.
  • To secure an RMA contact SATCOM Solutions Customer Service via e-mail at ellie@satcoms.us
  • Returns and refunds are only accepted for items purchased via www.satcoms.us .
  • Items must be returned in their original condition, which includes the original packaging.
  • It is highly suggested to use a traceable shipping method for all returned items.
  • If an item is being returned for credit, no credit will be issued until the item has been inspected and thoroughly tested.
  • Shipping and handling charges are not refundable. The customer is responsible for all shipping charges and insurance on all return shipments.
  • A restocking fee may apply depending on a reason for return
  • Any deviation from the return policy outlined above will result in a delay of your refund, additional restocking fees or refusal of your return.


Important Things to Know

  • All products are covered by the manufacturer's warranty against defects.
  • Your order may be shipped in separate boxes, and they may be delivered at separate times.


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