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Support

SATCOM provides after sales technical support for all the products that we sell and our personnel are factory trained on the products that we sell. SATCOM Solutions has several long term maintenance contracts in place with the large carriers which include mandatory response times and require that we stock spares and complete float assemblies to ensure proper support for the equipment. The SATCOM Solutions repair laboratory is equipped with a range of RF and digital test equipment that is calibrated traceable to international standards. Service Level Agreements (SLAs) can be drawn up by our legal department to fit your needs. SATCOM provides the following:

  • Actively market our channel partner products.
  • Install and commission the products when so required by the customers.
  • Provide maintenance and after sales support for the products.
  • Provide operator and technical training for the products.
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